Return & Exchange
We accept return requests within 7 days of delivery, provided the product is returned in its original packaging and in unused, resalable condition.
Once we receive and inspect the returned item, your refund will be processed within 2 business days if the product meets our return conditions. Depending on your payment method and bank, it may take a few additional days for the refunded amount to appear in your account.
- Return Shipping
Customers are responsible for all return and exchange shipping costs unless the item received is damaged, defective, or incorrect.
If the returned item is not in its original condition, any loss in value may be deducted from the refund amount.
- Personalized Items
Please note that personalized or custom-made items cannot be returned or exchanged, unless they arrive damaged or defective.
- How to Request a Return or Exchange
To initiate a return or exchange, please email us at mivanmetalart@gmail.com with the following details:
Order Number
Your Name
Reason for the return or exchange
Photos of the item (if applicable)
If you have any questions or experience any issues with your order, our support team is here to help. Please feel free to contact us at mivanmetalart@gmail.com, and we’ll be happy to assist you.
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